Support
Catch churn signals before they escalate
Example prompt from Support Lead
Flag any ticket mentioning cancel, refund, or churn — route to me in Slack immediately.
Support Lead
The worst churn is the kind you only notice in the cancellation email. Dex watches every Intercom ticket for escalation signals (cancel, refund, legal), classifies severity, and pings the right person in Slack within seconds.
How Dex does it
- 1Watch Intercom for new tickets and replies
- 2Detect churn, refund, legal, and escalation language
- 3Classify severity: urgent, elevated, standard
- 4Route urgent tickets directly into Slack with context
Want this running for you?
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