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Find the docs gaps behind repeat tickets

Example prompt from Support Ops

Find questions that keep coming up in support but don't have a doc — queue them up for the docs team.

Support Ops

Repeat tickets are a docs problem in disguise. Dex groups incoming tickets by question, checks each against your docs, and queues the ones with no matching doc as a prioritized backlog — so docs can focus on the gaps that actually hurt.

How Dex does it

  1. 1Cluster tickets by underlying question
  2. 2Search Notion docs for a matching answer
  3. 3List clusters with no matching doc, ranked by volume
  4. 4Create a prioritized docs backlog in Notion
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